Quote or PO Questions
Pricing validity, quote revisions, quantities, POs and billing details.
ORDER & PROJECT SUPPORT
Keep Your Project Moving.
Find answers about quotes, approvals, samples, production, shipping, reorders, and changes to your existing project.
What Do You Need Help With?
Select the topic that matches your current situation.
Drawing & Approval
Reviewing or changing a production drawing.
First Article Samples
Sample status, approval and revisions.
Production
Order status and changes after production begins.
Shipping & Delivery
Tracking, freight, packaging and damaged shipments.
Reorders & Revisions
Repeat orders and changes to existing parts.
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Your Project From Approval to Reorder
A simple overview of the typical project sequence.
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Quote
You receive a formal quote.
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Drawing
Production details are documented for review.
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Approval
You approve the drawing.
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Sample
First article pieces are produced when required.
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Sample Approval
Samples are reviewed and approved.
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Production
Production begins against the approved specification.
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Shipment
Your order is packaged and shipped.
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Reorder
The approved specification is carried forward for repeat orders.
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What to Have Ready for Project Support
Providing a few details up front helps us assist you faster.
For an Existing Order
- PO number
- Trailblazer quote number
- Order or invoice number
- Company name
- Part number if available
For an Existing Part
- Previous PO or invoice
- Drawing or revision number
- Approximate order date
- Description of requested change
For a Shipping Issue
- Order number
- Tracking number
- Delivery details
- Photos if damaged
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Common Project Questions
Answers to the most common questions from active customers.
Can I change a design after approving the drawing?
Yes, but changes made after drawing approval may require a revised drawing, updated pricing, additional samples, or additional lead time depending on the change.
What happens after I approve my sample?
Once the sample is approved, production proceeds against the approved drawing, sample, and applicable specifications.
Can I change an order after production has started?
Possibly, but some changes may no longer be practical once production begins. We will review the requested change and confirm what can still be accommodated before proceeding.
How do I reorder a previous part?
Provide the previous PO, invoice, quote, drawing, part number, or approximate order date. We will identify the existing approved specification and confirm the new quantity before the reorder proceeds.
I do not have a part number. Can you locate my project?
Yes. A company name, previous PO, invoice number, quote number, contact name, or approximate order date can often help us locate the project.
How and when will I receive tracking information?
Tracking information is provided after the order has been packaged and the shipment has been scheduled or released to the carrier.
What should I do if a shipment arrives damaged?
Contact us as soon as possible with the order number, delivery details, and clear photos of the packaging and affected parts so we can review the shipment.
How do I submit a revised purchase order?
Send the revised purchase order to your Trailblazer contact and clearly identify the changes from the previous version so they can be reviewed before the order proceeds.
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Need Help With an Existing Project?
Send us your project, order or purchase order reference and tell us what you need. Our team will help identify the appropriate next step.